Exodo IT Expands Service Offerings with New Two-Tier Structure

At Exodo IT, we’ve always believed that managed IT services should adapt to the businesses we serve—not the other way around. After listening to our clients and analyzing how organizations of different sizes and industries use IT support, we’re excited to announce a restructured approach to our service offerings.

Starting this month, we’re transitioning to a clear two-tier service model: Essential Care and Complete Care. This restructuring allows us to provide more targeted support while giving our clients the flexibility to choose the level of service that matches their operational needs and growth trajectory.

Why We Made This Change

The reality is that a five-person accounting firm and a fifty-person manufacturing company have fundamentally different IT requirements. Previously, our service packages tried to be everything to everyone, which sometimes meant clients were paying for capabilities they didn’t need—or missing out on services that could transform their operations.

Our new structure addresses this by creating distinct service tiers with clear boundaries and transparent pricing. You’ll know exactly what you’re getting, and you can scale up as your business evolves.

“We’re not interested in selling services you don’t need. This restructuring lets us be honest partners—recommending the right tier based on your actual requirements, not our revenue goals.”

The Two Tiers Explained

What This Means for Current Clients

If you’re already working with Exodo IT, your service won’t be disrupted. Over the coming weeks, we’ll be reaching out to discuss which tier best aligns with your current usage and future plans. In many cases, we expect clients will find they’re already receiving services that map cleanly to one of our new tiers.

For clients who want to expand their coverage—whether that’s adding 24/7 emergency support or bringing on vCIO services for strategic planning—the path forward is now much clearer.

New Capabilities We’re Adding

This restructuring isn’t just about reorganizing existing services. We’re also expanding what we offer:

• Enhanced vCIO Services: Our Complete Care tier now includes dedicated virtual CIO support, giving you access to strategic IT leadership without the full-time executive salary. We’ll help you plan technology investments, align IT with business goals, and navigate vendor relationships.
• Improved Network Management: Complete Care clients receive comprehensive network monitoring, configuration management, and performance optimization. We’re treating your network infrastructure as the critical business asset it is.
• Faster Response Times: We’ve formalized our response time commitments. Essential Care clients receive same-business-day response for standard issues, while Complete Care clients get 24/7 coverage with guaranteed response times for critical incidents.

Looking Ahead

This service restructuring is the first step in a broader initiative to better serve Indiana’s growing business community. In the coming months, we’ll be announcing additional specialized services, expanded geographic coverage, and new partnerships that extend our capabilities.

Our goal remains the same: be the IT partner you can rely on. This new structure simply makes it easier for us to deliver on that promise—and for you to understand exactly what you’re getting.

Questions?

We’re happy to walk through the new tiers and help you determine which option makes sense for your organization. Reach out to our team for a no-pressure conversation about your IT needs.